FAQ

Frequently Asked Questions

How do I shop in person?

We're open at our new shop Friday - Sunday from 11AM-5PM at 4205 NE Alberta St, Portland, OR 97218.

What is your policy on mask wearing?

With the mask mandate lifted, Potted Elephant is switching to optional, individual protection for masking. Omicron has made cloth masks obsolete. We will be providing our vaccinated crew N95 masks. By request, we’ll provide customers complimentary N95 masks for their shopping experience that they can take with them everywhere else to protect themselves. We will be monitoring variant spread and follow state mandates to protect our customers.

What is your return policy?

We are not able to accept returns, exchanges, or cancellations. Contact us if you have any questions or concerns with your order. We are happy to help. 

When will I receive my plants?

We ship previous week’s orders on Mondays and Tuesdays. Tracking information will be provided to you when we print labels. All orders are shipped USPS priority shipping which includes $50 insurance with USPS.

How about heat packs?

From November to March, we include heat packs for free in all boxes.

Unpacking Instructions

• Unpack your box by gently removing taped plants from the box.
• Remove wrapping paper, plastic bag, and shredded paper.
• Hydrate your new plants, if needed.
• Allow up to 2 weeks for plants to acclimate and recover from shipping before repotting. (NOTE: From November to Spring, we recommend waiting to repot)

Local Delivery?

We offer free delivery in Portland, OR as well as Vancouver, WA. Deliveries are made on Saturdays.

Local Pick Up?

Customers can pick up their orders Friday - Sunday from 11AM-5PM at 4205 NE Alberta St, Portland, OR 97218.

My plant looks different from the picture.

Each plant is unique in shape and size and may appear different than the one that is pictured. We photograph our plants to match as closely with the one you will receive.