In addition to meticulous packaging and monitoring weather conditions, we offer buyers peace of mind with our insurance policy. For only $5, if your plants arrive damaged, we’ll cover the cost!
After opting in to Potted Elephant’s insurance policy, here is the added value and peace of mind you’ll receive:
Within 48 hours of receiving a damaged plant, e-mail to firstname.lastname@example.org a picture of the box, the packing slip, and at least 3 photos of the plant. We may ask for additional information to support your claim.
Our team will work with Buyer to mutually agree upon either replacing the plant with the same type (if in stock or switch for another), provide a partial refund, or fully refund the plant.
During the winter months, your insured package will receive a FREE heat pack to insure your plant is kept warm on its journey to you.
Save time and avoid bureaucracy from mail carrier insurance policies by having your claim supported directly with Potted Elephant.
Opting out of insurance, Buyer accepts the responsibility of shipping live plants to their home. If plants arrive damaged due to transit, Buyer may claim with up to $50 insurance with USPS & $100 for UPS.
We are confident in our ability to deliver a quality shipping experience for you. We believe our insurance policy adds value to ordering houseplants online. Thank you for supporting small businesses like us!